Just about everyone has a customer service horror story involving endless waiting on hold, mind-numbing repetition of the same information over and over again to yet another customer service rep, and countless delays as ...
It wasn’t too long ago that artificial intelligence (AI) was associated with evil robots and vintage science fiction movies. Today, AI is fast becoming a fundamental component in ...
If you’re a sales and/or marketing professional, you’re probably finding the internet both terrifying and exciting all at the same time. And for good reason. The Web provides an ...
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Virtually every organization of size has some sort of customer relationship management (CRM) infrastructure that enables them to automate many of the functions associated with ...
If you have anything to do with business IT, sales, or marketing, chances are very good that you’ve heard the term “single view of the customer.” And if you’re someone who ...
Sales Pipeline Generation is a Strategic Imperative. The title of this post would cause some sales managers to say you are crazy, and CEO’s to fire the marketing guy. Why would a ...
What sales rep has not heard the line "You are responsible for your pipeline," and every good rep know its true. We are responsible for our pipeline. The problem we all face is ...